Contact us

Contact Us - General Enquiries

Please note that, for security reasons, whenever you contact Card Services, you must NOT include your full Multi-currency Cash Passport Card number in any written correspondence. The Card number should always be supplied by providing the first six and last four digits only.

BY EMAIL

If you have a general query, or want to pass on any comments about using your Multi-currency Cash Passport, please email prepaidmgmt_cardservices@mastercard.com.

Please note that, in the interest of security, the following subjects cannot be discussed by email or fax. Please phone the 24 hour Card Services team, who will be able to assist you in relation to the following

  • Lost or stolen Multi-currency Cash Passport Cards
  • Queries regarding transactions on your Multi-currency Cash Passport or balance enquiries
  • PIN assistance
  • Guidance setting up your Multi-currency Cash Passport online
  • Help with forgotten username and/or passwords
  • Card activations

BY PHONE

Please click here to find details on how to contact the Card Services team by phone.

BY POST

Card Services
Access House
Cygnet Road
Hampton
Peterborough
PE7 8FJ
United Kingdom