Using Your Card
This is how Cash Passport works…
Keep your Cash Passport loaded so it’s ready for your next overseas trip.
Add any available combination of Currencies to your Cash Passport simply and quickly. Then you can use it at millions of ATMs and locations around the world and online wherever the MasterCard® Acceptance Mark is displayed.
Cash Passport always knows the right currency to use.
Our clever technology allows you to load your Card in any one of these currencies (or all of them) at the same time: Canadian Dollars, US Dollars, Euros, British Pounds, Japanese Yen, Australian Dollars, and Mexican Peso.
It can intelligently select the right currency wallet to make a payment at the time of your transaction. It will know if you are in Paris or in New York without you having to tell it!
It knows where your money is...
If you don’t have enough in the right currency for the payment you need to make, instead of declining a transaction, our smart technology can process the transaction by using a different wallet, in the order set out above. There is a foreign exchange fee for doing this.
Keep your travel money safe
If you lose your Cash Passport or it’s stolen:
Contact us by phone, and as long as we can get a Replacement Card to you before the end of your holiday, we will. If that’s not possible, we can get some of your cash (Emergency Cash), to you (as long as you’ve got some on your Card), so you can continue your holiday with as little inconvenience as possible. Availability may depend on whether you are near one of our money transfer locations.
Cash Passport is chip and PIN protected, but unlike your debit card, has no links to your bank account, helping to further protect your money.
It’s easy to manage your money online
Log in to ‘My Account’ and check your currency balances, view your recent transactions and move money between currencies.
You can spend online too
Cash Passport is perfect for online shopping - it’s a great way to spend any left-over foreign currency, so you make the most of it! You could buy something you’ve seen while you’re away and didn’t pick up while you were there.
Don’t forget … if you’re shopping online in a currency other than those on your Card, or you don’t have enough of the local currency on your Card, you will be charged a foreign exchange fee.
Budget and save for travel
If you’re planning a trip in the future, you can add money to your Cash Passport at any time. Save when you have the spare cash. When the exchange rate is favourable, you can take advantage by loading at the optimum time. You will not receive interest on the Balance on the Card or the Funds you provide to the Distributor or via any alternative reload methods.
We’re there to help 24/7/365
Call our global helpline whenever you need assistance. Our friendly, resourceful Card Services team is ready to help 24 hours a day, 365 days a year!
Chip and PIN protected and with Global Assistance for peace of mind - your Cash Passport is the only travel money card you’ll ever need.
Are there any countries Cash Passport will not work in?
There are a number of countries and geographical regions where the use of Multi-currency Cash Passport is currently prohibited. If you attempt to withdraw cash from a cash machine, or use your card at shops, restaurants, hotels and online in any of these countries or regions, your request will be declined and the reason given as 'Decline, prohibited country'
The countries currently affected are: Iran, North Korea, Sudan, Syria and Crimea.
Look forward to a whole new world of great benefits:
Relax - we go the extra mile to keep your travel money protected
- Chip and PIN protected
- Not linked to your bank account
- 24/7 Global Assistance
- Free replacement of lost, stolen or damaged Cards
- Additional back up Card available
- Covered by MasterCard Zero Liability (see the Terms and Conditions for details)
Designed for the way you want to plan and travel
- Carry multiple currencies# on one prepaid travel Card
- Instantly move money from one currency to another
- New York or London, Cash Passport knows which currency to use
- Budget, buy at best rates and save for future travel
- Shop online with confidence wherever you see the MasterCard Acceptance Mark
#The Currencies on the Card may vary from time to time and are subject to availability.
Wherever you are in the world, however you want to spend
- Use Cash Passport in millions of ATMs worldwide
- Spend at millions of MasterCard locations worldwide, with no transaction fee*
- Check your balance whenever you want
- View transactions online
- Reload in branch###
## Until Card expiry and subject to reload limits (see Fees and Limits section).
### Reload channels availability depends on where you bought your Card. Additional channels may become available.
*Some merchants or ATM operators may charge a fee or set their own transaction limits, so it’s worth checking first.