Transaction and Balance Enquiries


Simply register your Card in ‘My Account’ to see your Cash Passport balance(s), move your travel money between currencies, and view any recent transactions.You can also download the mobile app to access your balance and transaction history on the go.

By phoning Card Services you can use the automated balance service to get a balance of all your currencies. You may also be able to make a balance enquiry at some ATMs, although this depends on the country and the ATM used. Please note that with ATM:

  • There may be a fee payable (to the ATM operator) for balance enquiries.
  • If an ATM displays a balance for the Card, it may be displayed in US Dollars or in a different currency, the exchange rate applied may be different to ours and discrepancies can arise.
  • ATMs will not display a separate balance for each currency. An accurate balance for each currency can be obtained through 'My Account', by phoning Card Services or through the mobile app.

If you have any queries about your Cash Passport balance or you notice a Card transaction that you do not recognise, please notify the 24 hour Card Services team as soon as possible and in any event within sixty (60) days of the transaction date. See Disputed Transactions for more information.