If you have a query about a transaction on your Cash Passport, please call the 24 hour Card Services team immediately (and in any event within sixty (60) days  of the transaction debit date). They will check your Cash Passport and confirm the transaction details for you.

If there is a transaction that is not correct, Card Services can dispute this on your behalf. You will need to complete a dispute form, sign it, and send the signed version to prepaidmgmt_ppc_disputes@mastercard.com.

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Please help Card Services to assist you by providing as much information as you can. They’ll send a response within ten (10) working days of receiving your query.